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I have to admit I don't quite understand what this Slate piece is trying to say. The writer is trying to explain why great restaurants often hire rude, I-don't-give-a-shit waiters. It starts out intriguing, and I think I'm going to find out, but then it turns into a discussion of certain products that Adobe and Intel have. Huh? I mean, I sort of get the point - the comparison between waiters that work the dining room and ones that work the bar - but I don't think his examples translate into answering the question, "why do restaurants hire rude waiters?"

I was a waiter myself for several years, and I think I've mentioned my #1 life tip to you before: whatever you do, don't ever tick off a waiter, waitress, or anyone who serves you food or drink. If you've ever been really rude to a server, I can almost guarantee you you've eaten something that you probably didn't want to eat.

I never did it myself, but, oh, I could tell you stories.