The executives at Dunkin' Donuts are considering dropping the word "Donuts" from their sign, rechristening the popular chain "Dunkin'" to reflect their expanded offerings. They seem to feel that potential customers might be confused by the name, thinking that the shop offers only donuts.

Personally, I think that this would be a huge mistake on the part of the company. Over the years, they have built a successful brand that has a tremendous amount of name recognition. Not only does such a move reflect poorly on the perception of the intelligence of the customers, but it is just plain silly. Burger King has not dropped the "burger" from its name, despite the fact that it offers sandwiches and salads. And why not? Because they are most famous for their burgers, just like Dunkin' Donuts is most famous for their donuts.

Their new "America runs on Dunkin'" ad campaign might be a first attempt to see how people will respond to a shortened name.

The core market for Dunkin' Donuts is the segment of the population that feels uncomfortable with the word "panini." To accommodate them, the company changed the name of one of their new sandwiches to "stuffed melt," but this isn't the end of their push to make customers more comfortable.

In an article (subscription only) in the Wall Street Journal, the marketing and branding teams of Dunkin' Donuts revealed their research has shown there are two main groups in their potential customer base, dubbed "tribes." In the first tribe, there are people to frequent Starbucks. They like the atmosphere there and want their coffees with a couch; Dunkin' locations are too bare-bones for them. The second tribe is the Dunkin' tribe. These make up the core audience for Dunkin' donuts and are "bewildered and turned off by the atmosphere at Starbucks." When they do, perchance, wander into a Starbucks, they "don't get it." 

To keep the existing customers happy while bringing in new ones, Dunkin' Donuts is making some changes. In addition to renaming some of their products, they are bringing in new foods, like dough-wrapped pork and "Dunkin' Dawgs" to encourage customers to come in at lunch time, as well as cookies and other baked goods to bring them in in the afternoons. The pastry cases and espresso bars will be revamped to look flashier, but there will still be no couches. They don't want customers to feel too comfortable because it actually, according to their research, makes the Dunkin' tribe uncomfortable.