"drive thru windows" news and stories

With drive-thru service now accounting for up to 70% of fast food sales, the mind boggles to hear that companies are trying to speed up their drive thru service. One method of speeding up service is to route calls to call centers - instead of simply receiving them inside the restaurant over a speaker or radio - to increase accuracy. Companies have found this to be relatively effective, particularly in areas where their employees have limited English skills. The call centers enter the menu items onto a central computer, which transmits the order directly into the restaurant's computers. Another strategy is to replace the traditional written menu board with a photo illustrated or digital one, hoping that tempting food imagery will help customers choose their food faster. There are even computer programs that average how much food needs to be cooking at any given moment.

Source