Photo: Rowen Atkinson, Flickr
If you've been fan of Domino's over the past 50 years, your judgment might be a little off. Perhaps you were charmed by the promise of 30 minute guaranteed delivery or the company's warm and fuzzy Midwestern backstory (it's based in Ann Arbor, Michigan), but you certainly weren't enjoying the pizza. The company's new philosophy is: "We changed our crust, sauce and cheese. And hopefully your mind."
So who was eating all that pizza? With more than 9,000 stores worldwide, of course Domino's had a few fans, but following a new US recipe launch in December of 2009, they've captured several thousand more.
Fast-food chains frequently add and change recipes to be "new and improved," but Domino's newest pie was accompanied by an almost subversive style of branding. The company launched a series of self-critical ads, including the documentary-style "Turnaround" commercial. We see Domino's employees' faces fall while watching brutally honest focus groups berate the cardboard-like crust and processed cheese. One test-kitchen chef explains the difficulty in facing such harsh commentary, having made the pizza for the better part of two decades.













