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Domino's New Campaign: Our Old Pizza Was Bad


If you've been fan of Domino's over the past 50 years, your judgment might be a little off. Perhaps you were charmed by the promise of 30 minute guaranteed delivery or the company's warm and fuzzy Midwestern backstory (it's based in Ann Arbor, Michigan), but you certainly weren't enjoying the pizza. The company's new philosophy is: "We changed our crust, sauce and cheese. And hopefully your mind."

So who was eating all that pizza? With more than 9,000 stores worldwide, of course Domino's had a few fans, but following a new US recipe launch in December of 2009, they've captured several thousand more.

Fast-food chains frequently add and change recipes to be "new and improved," but Domino's newest pie was accompanied by an almost subversive style of branding. The company launched a series of self-critical ads, including the documentary-style "Turnaround" commercial. We see Domino's employees' faces fall while watching brutally honest focus groups berate the cardboard-like crust and processed cheese. One test-kitchen chef explains the difficulty in facing such harsh commentary, having made the pizza for the better part of two decades.
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Filed under: Business

Domino's Changes Pizza Recipe

domino's pizzaPhoto: Domino's Pizza

Like many middle-agers, Domino's Pizza is undergoing a bit of cosmetic surgery.

The world's largest pizza delivery chain, celebrating its 50th year in the business in 2010, announced today it will be entirely changing its core pizza recipe.

"The fact is, we love our pizza, but as times change, so do consumer tastes," said Russell Weiner, Domino's chief marketing officer, in a statement. "We've created a pizza to reflect what consumers are looking for. We're not talking about a slightly altered version of our previous pizza. It's a completely new pizza reinvented from the crust up, and we are proud of it."
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Filed under: Fast Food

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Domino's at Center of Disgusting YouTube Video Prank Closes

dominos pizza box
Photo: miskan/flickr
A Domino's Pizza franchise in North Carolina was forced to close its doors forever last week, and its owner puts the blame on disgusting videos two former employees posted on YouTube.

"My business was off 58 percent because of YouTube," franchise owner Kevin Hendren told the Hickory Daily Record. The store closed on Sept. 22.

The franchise's troubles began when two employees of his Conover, N.C., Domino's Pizza allegedly created videos of themselves showing one putting cheese in his nose and then putting it on a sandwich, sneezing on cheese sticks and pulling down his pants, wiping himself with a sponge and then using that sponge to clean a pan. The videos were discovered in April and have been removed from YouTube.

Hendren told the newspaper he will not reopen the Domino's franchise. "I'm just living day to day right now," he told the Daily Record.
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Filed under: Food News, Fast Food

Free Domino's Pizza

dominos pizza box
Photo: miskan/flickr
To celebrate the auspicious date of Sept. 9, 2009 (09/09/09), Domino's is offering free food on Sept. 9, but there is a catch.

Domino's is offering 99 $25 coupons to those who can prove they'll turn 9 or 99 on Sept. 9.
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Filed under: Food News, Fast Food

Domino's American Legends Pizza Taste Test

We asked AOL Living staffers native to or familiar with each cuisine to try Domino's recently introduced American Legends pizzas. See how they stacked up.

Filed under: Taste Test, Reviews

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