"diners" news and stories

It's a stereotype that foreign diners in the US are bad tippers. Whether this is true or not varies from restaurant to restaurant, but it isn't difficult to see why waiters and waitresses might expect people who aren't used to tipping their servers 15-20% at the end of a meal to simply not do it. If a waiter gets stiffed on the tip, the only real recourse is to curse at bad luck before continuing on to the next table. But the manager of the restaurant Aquagrill in New York decided that something should be done about this perceived issue. He decided to add an automatic 18% gratuity to the bill when the diners were foreign, because "foreigners don't tip."

In this instance, the party that was taxed consisted of four diners who all reside in the US, ordered in English and conversed amongst themselves in French during their meal. Their "foreignness" was apparently identified because they all spoke French, so the tax was applied. Adding a tax to a bill without informing the diners in advance is illegal, at least in New York City, where the Department of Consumer Affairs allows a 15% gratuity to be added to parties of 8 or more, as long as notification is conspicuously printed on the menu. The group confronted the manager and eventually paid the bill, noting that they would not return to the restaurant.

The owner of the restaurant, Jennifer Marshall, has since refunded their bill in full and blamed the poor judgment of the manager for the gaff.

[via the food section]

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A mystery diner is basically a restaurant critic that doesn't get published. Instead, his or her writeups on the dining experience go back to the restaurant, or the company that owns the restaurant, just to give them feedback on how things are running. The diners don't just look at the food, unlike regular critics (or bloggers who like to report back on their meals!). They have to keep track of the timing of the service, the greetings, the decor and whether the coffee was hot enough throughout their visit. A restaurant can be dinged if the hostess doesn't smile or if the busboy clears the plates the second you pick up your last forkful of food. The restaurant's management will use the information to make changes in layout, service strategy or at any other weak points that are picked out

Although it sounds like it would be a job only for the most detail-oriented diners, it is a way for food-lovers to get free meals, since the payment is compensation for the meal. A typical dinner might include two drinks, one appetizer, two entrees and one dessert, since the diners are not expected to dine alone. One of the companies that provides the service is called www.theeyespy.com, but there are others that operate all over the country, as well. The only downside is that, because of confidentiality agreements, diners aren't supposed to share their opinions with anyone else, even friends and family.

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For the first time in roughly two years, Denny's will start a new frenzy of television, radio, print and online ads that, according to Restaurant News Resource, are a bit of a departure from their previous style of advertising. The new ads will feature actors playing diners talking about what makes Denny's relevant or useful. In one ad, a man admits his preference to Denny's over his own wife, saying he may never go home again because Denny's gives him bacon and sausage. Another apparently features a young man talking about how he likes to hit up America's largest full-service restaurant chain after a night of clubbing. If anything, at least Denny's has come to terms with the fact that they're a late-night last resort. Anybody else miss Lenny's?

Sales of long pasta like spaghetti and linguini are down at Tesco, the UK's top grocery chain. The decline in popularity comes from young diners opting for shorter pasta because they can't eat the long strands without getting sauce all over themselves, Tesco says. Not surprisingly, demand for short pasta like penne and has gone up. "Unfortunately some younger British diners appear to lack the same culinary skills that their parents have which is why we've had to tailor our new range accordingly," a Tesco spokesperson told Food Business Review.

Road trips are the best way to go outside of your comfort zone and dig up some new eats. It's hard to be choosy when there is only one dining option for 50 miles, but how do you know which one of the last 50 diners is the best one for lunch? And is fast food really your only dinner option? Because the Michelin guide is too conservative to take on the whole United States, New York Times writer Christine Muhlke decided to do it herself. With her boyfriend and a 1978 Porsche 911 Targa, they hit the road to eat burgers and fries and to see what local chefs are doing across the country.

Aiming for good food at the rather extreme price points, Muhlke compiled lists of low priced and expensive eats from magazines, chefs, friends and the Zagat guide before hitting the road. On the low side, highlights included a stop at the Cheeseboard Collective in Berkeley, CA and Shotgun Bubba’s BBQ in California, MO. Pricey favorites also popped up at every stop, from Metropolitan in Salt Lake City, UT to 40 Sardines in Kansas City, KS.

The short list won't make it into book form any time soon, but it's still a nice resource if you're traveling.

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