"danny meyers hospitality quotient" news and stories

For those keeping score, Danny Meyer has found yet another way to capitalize on his famous customer-service skills. The king of the Union Square Hospitality Group, which includes New York classics like Union Square Cafe, Gramercy Tavern and Eleven Madison Park, has long been revered for his ability to make his guests feel uniquely appreciated. So why not leverage his reputation? He's calling the new venture Hospitality Quotient, and his reps have dubbed it a "learning business focused on helping individuals, corporations and organizations to understand and apply the transforming power of hospitality."