Photo: Robert Banh.
The fast-casual Italian chain Fazoli's recently staged its fourth annual companywide "Pasta Bowl," a trivia contest in which the savviest employees flaunt their knowledge of how many teaspoons of capers belong on the restaurant's chicken piccata.
Fazoli's concept is, admittedly, unique. But restaurant managers have long tried to inspire servers and bump up check averages with a variety of games, most of which are won by whomever sells the most food and drink. The prize – nearly always a bottle of wine left behind by a distributor's rep or a scratch-off instant lotto ticket – goes to the first server to unload a certain number of specials, sell a particular wine or collect a "perfect check" (meaning that guests ordered every course on the menu).
I really like games, since they provide a pleasant distraction from the repetitive nature of restaurant work. Other servers must feel likewise, because when managers don't write the rules, we tend to create our own competitions.









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