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Meet The Team / David Koeppel

Closing Time - What Do You Expect Ten Minutes Before?

Photo: Getty Images

Are you the kind of customer that stumbles into a restaurant ten minutes before it closes, expecting the same level of service you would get if it were 6.p.m.? In some eateries, you may get that kind of professionalism, but clearly, many restaurant staffers disdain these types of customers -- especially if they endlessly linger, cause waitresses to miss the last bus home and prolong the day of kitchen staff who aren't paid overtime.

Dozens of websites are littered with complaints from fast food and casual restaurant staffers who say that customers show little regard for them when it comes to closing time. Should a restaurant that stays open until 10 p.m. take all comers until they lock the front door? If customers come in at 9:55, should the staff be compelled to stay until those customers devour their last morsel?

Some restaurants try to accommodate their clientele even if it's right at closing time or slightly after. Seating customers after closing time is "possibly the worst policy... that I have seen at a restaurant" according to the Insane Waiter, one of the many blogs that chronicles the travails of the food service industry. The "waiter" told a demanding couple that expected to be seated at 9:55, when the restaurant was closing at 10 p.m, "I'm sorry, but we have people that need to get home to their families, that's why we have posted hours."
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Filed under: Fast Food, Restaurants, Features

Tomato "Outage" Due to Freeze

Joe Raedle, Getty Images


Will east-coast consumers need to start hording tomatoes? The situation isn't that dire yet, but the deep freeze that devastated Florida's tomato crop in January is leading to shortages at fast-food chains, supermarkets and restaurants.

The first sign of trouble is coming from Burger King, which has been experiencing "tomato outages." The chain has been running short on tomatoes for about week, leaving some disappointed customers without red ripe tomatoes on their Whoppers.

"There have been some spot outages of tomatoes in the Burger King system as a result of the severe weather conditions that recently affected tomato crops in the Southeastern U.S," Denise Wilson, Burger King's senior analyst of communications, tells ABC News. "We are working with our suppliers and distributors to closely monitor the situation and minimize these outages. Our guests are being notified of temporary outages by signage in the individual restaurants."
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Filed under: Fast Food, Food News

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What Happens When Customer Complaints Are Scams

Some customers resort to placing fake bugs in their food for a refund. Photo: Getty Images


Nichole McCready a manager at an Outback Steakhouse in Mansfield, Ohio, can handle the many grumblers who complain about bad service and substandard food quality. But what gets her really angry are those patrons who scheme to get free food in ways that may not be illegal, but are certainly manipulative and underhanded.

We feel her pain. Who wouldn't want to kick out the obnoxious customers who try to use expired coupons and then scream and yell when told those coupons are no longer valid?

"I'm happy to do whatever it takes to make the customers happy, but sometimes it just gets so frustrating when we feel like we're getting taking advantage of," the McCready tells Slashfood. "Our company is so worried about losing customers in this economy that no one will put them in their place and tell them no."
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Filed under: Fast Food, Restaurants

Bad Fast Food Service? What Happens When You Complain?

Photo: Getty Images


Ever wonder what happens when people find fault with a fast-food joint? Kyla Jones considers herself a reasonable person. As someone who has worked in customer service, she knows what it's like to be on the receiving end of an unwarranted phone tirade. Still, after receiving shoddy treatment from a KFC manager in Columbus, Ohio, she didn't hesitate to call the company's hot line to lodge a complaint.


In 2008, Jones and a companion began eating dinner around 8:30 p.m. at a KFC restaurant that closed at 9. Within ten minutes, they were approached brusquely by a manager and asked to leave without being allowed to finish their meals.

"We're closing in ten minutes, you have to go," Jones recalls him saying. "Do you want a box to put it in?" "He was just really abrupt and acting like us being there was a huge inconvenience," the 48-year-old continues. "Nothing like, 'I hope you're enjoying the food, but our employees need to go.' I sat there like a stunned deer in the headlights."
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Filed under: Fast Food, News

Sundance Fast Food Options

Sundance may be the most important independent film festival in the world.

But between the screenings, negotiating deals and celebrity watching, there's not always a lot of time for leisurely meals. There may be plenty of expensive restaurants in Park City and catered parties where guests eat and drink in style, but for busy executives and harried volunteers, food is almost an afterthought.

There are also several fast-food options for attendees on the go that allows them to digest both their food and the festival's latest documentaries. Domino's delivers in Park City and Pizza Hut is close by for those who favor ubiquitous chains.
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Filed under: Fast Food, Celebrities, News

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