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While seated at table, customers fight. They have sex. They sign contracts. And, sometimes, customers die.
At the busy restaurant where I work, we've had at least three customers suffer fatal heart attacks after their meals. That's not the restaurant's fault, of course, but it's always a strange situation for the server, who's stuck with a section full of traumatized diners and the knowledge that she served the victim his last-ever plate of lobster risotto. Still, servers whose customers succumb to cardiovascular disease don't have any reason to feel guilty -- even if they did provide extra pats of butter. But that exemption surely doesn't apply when restaurant goers choke.
I once witnessed a very serious choking incident: A man at my co-worker's table got a hunk of steak stuck in his gullet. A server who'd trained as an EMT saved him, earning "employee of the month" honors for his heroics.
Oddly, none of the restaurants where I've worked have required their servers to master the Heimlich maneuver. The only official recognition in most eateries that dining can be deadly is a poster outlining what to do when someone chokes. Since the poster's usually tacked to a dish room wall, I'm guessing it doesn't avert too many tragedies.
As a server, I can reel off a long list of training sessions restaurants should offer, but don't, for reasons having to do with money and time. Restaurants could do a far better job of teaching their servers about wine, food and customer service. Servers without the proper education in those categories might mispronounce "gnocchi" or recommend a fruity sauvignon blanc to a customer who's asked for a dry white. The risks of not knowing basic first aid are scarier still.

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5-18-2010 @11:14AM gobo said... Customers have sex while at the table? In what restaurant? And are they taking reservations for this evening at 8pm?
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5-19-2010 @1:45AM JOHN said... Ihave spend 35 years in the hotel and restaurant industry and yes sex in the dining room is not a rarity , in the 70'S 2 customers exchanged attache case one was full of cash the other , well I don't know certainly more money I made in 10 years for certain.
5-18-2010 @3:47PM Bean Reel said... Basic First Aid and CPR is somethine that should be taught to all citizens, not just healthcare workers, day care providers, and yes, restaurant servers.
I don't expect your basic fast-food employee to save my life. I don't go there for a fine dining experience, either. But when you work in the Public Sector, it should be a given that someone can and would make a reasonable attempt to help another person, and not just ask if they're "done with that plate" or want dessert.
I have to say this series of articles by this author have caused me to re-think every meal I eat outside my own kitchen. And not for the good.
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5-18-2010 @8:10PM weeboys2 said... She doesn't know what she is talking about.I work for a major chain,not fast food,but not high end either. not only are you not allowed to administer cpr or the like.,but if someone falls down(it's happened MANY times)You are not allowed to help them up.You could hurt them worse,and get the company sued.
5-18-2010 @9:01PM Hot Tea said... The Good Samaritan Act prevents ANY person from being sued for attempting to save the life of another person. The Act protects you from anything that may happen to the victim. Your employer does not have the authority to tell you it is illegal to save another person's life. And truly, would you, and could you stand there and watch a person die without helping? If you could do that...I suggest you find another line of work...like working in a cave where you can't hurt anyone. And get your head out of your as...
5-18-2010 @10:02PM poot said... Thank you HT, I doubt that idiot even works in a restaurant. Oh, I wouldn't want to save someone's life, I might get written up.
5-18-2010 @6:51PM Rt said... I agree with Bean that some basic skills, such as CPR, are beneficial to the general population, I disagree that said training should be required. Waitstaff are not responsible for something an EMT would do. If they are capable of calling (certainly the manager would be) 911 that is all that is required.
I agree with Bean that this is one strange blog. But then AOL needs hits (apparently desperately).
I don't go out to eat for various reasons, blogs like this are only one, mostly because I cook better food than the restaurants I can afford do.
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5-18-2010 @11:36PM Ky said... Restaurant servers certainly shouldn't be required or expected to have the full range of skills of a first responder, but training in the Heimlich should be required if you're working in an environment where people are talking and eating. Calling 911 is all very well and good, but a person with an obstructed airway can die before the paramedics even get there.
5-18-2010 @11:59PM robyn said... In some states if they do an investagation and find you have some kind of medical training (including first aid and cpr) you can be liable for not stepping up to help save a life. the good samaration act was put into place for the reason of if you try in good faith to help someone you can not be sued. for anyone who says they would stand by and not help, how would you feel if the person laying there was your spouse or child or even mother or father. i am a real nurse not just one of aol. Resteraunts should always have soneone in the building who does know cpr and first aid. maybe instead of training the staff which i know can get very costly, train the shift managers, also all resturants or even any public place should have defibs now. This is the first line of help and any lay person can follow the step by step voice prompts. it has been shown if someone goes into arrest they have a 90 percent chance of survival if a defib is available and used right away.
5-18-2010 @8:33PM radeane said... most companies i have worked at tell you not to move someone if something happens because you can hurt the person more. however if they are choking and you can do something about it then i say go for it.. i dont care who u are. the waiter or the person sitting 5 seats down. if management doesn't like it. screw em. they're probably doing a crappy job anyway. on mouth to mouth i'd say that should be a personal preferance. you never know what you could catch but then again you could save someone's loved one. and yes companies don't like people helping because everyone in america is so sue happy and some judges are the reason why. but thats a whole nother story!
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5-18-2010 @8:40PM owen said... Wrong CPR should be a required. in all restaurant? all states. ALSO FAST FOODS THE LIFE YOU SAVE MAY BE YOU FAMILY. BECAUSE EMT'S MAY BE ON OTHER CALL.
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5-18-2010 @8:58PM JoyRptr said... I once witnessed a pregnant woman choke to death in a restaurant. She was sitting with her husband and parents who tried to dislodge the food themselves. It was a very nice restaurant and it seems they were trying to help her without a huge commotion or something. Anyway, some staff members were finally notified but didn't know anything to do other than start screaming for help themselves. A nurse happened to be there but by the time she started working on the woman and the EMT's got there, the woman was gone. EVERYONE should have some basic training in CPR.
I will never forget watching that nurse on top of that poor woman as they pushed her out to the ambulance on a stretcher. The woman was gone but they were doing everything they could to keep her heart pumping and her baby alive.
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5-18-2010 @11:14PM Ramona said... JoyRptr, It's awful that you had to witness something so tragic! You'll no doubt remember that day for the rest of your life. I don't believe it's recommended, or safe, to attempt the Heimlich maneuver on a pregnant woman, especially one in the latter stages of prenancy. Perhaps another commenter can confirm whether or not that's true. My guess is that the people involved did everything they were able to do and nothing, short of quick access to an emergency room and it's equipment, would have saved the woman's life. The nurse would've attempted to clear the airway before she started CPR, otherwise the only point in doing it would have been to keep the fetus viable long enough to remove it from the womb and get it on life support. Do you know if the baby survived?
5-19-2010 @5:08AM wild irish rose said... Ramona, would CPR even work if the victim had something lodged in their throat, blocking their breathing?
5-18-2010 @9:15PM john pezzullo said... I've worked in restaurants, hotels and for catering service's over a 20 year span and never has anyone choked or died from anything, where are these restaurants ? I need to know so I can stay away.
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5-18-2010 @10:10PM poot said... I agree, I've worked 21 years without seeing anyone even have an ambulance called, let alone drop dead, even when I'm not there. Of course, we all know this happens, but gimme a break, one person witnessed three different people DIE in the same restaurant? I haven't seen three people I don't know die in my entire life, let alone at work! How many people die in this place when she isn't there??? Also, in a relatively crowded restaurant, one may be surprised just how many people present know the Heimlich.
5-19-2010 @8:25AM Erik said... Worked as a server in fine dining . Had to give Heimlich to a customer choking on steak. Rest of my tables suffered long waits. No one pissed off and gave great tips. After, had many people ask for my section when coming to eat. Think about it.
5-18-2010 @10:17PM Sharon said... The Good Samaritan act does not apply all the time. I don't know if it is a state based law or what, but recently AOL had an article ... a woman driving drunk crashed her car, it burst into flames, a friend who was following, pulled her out, afraid it would explode. the victim was paralyzed. She sued her friend, and won.
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5-18-2010 @10:10PM tjk said... IF YOU CHOKED TO DEATH ONCE,HOW ARE YOU SENDING THIS COMMENTARY ?FURTHERMORE ARE YOU PREPARED TO CHOKE TO DEATH MORE THAN ONCE TO PROVE THE EXISTENCE OF THE HERE AFTER ???
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5-18-2010 @10:20PM jeri said... well i-c-teeny weeney is here with all his millions.trying to sell his wares,yes its chayitian who cant get a gal in his home town.they all have teeny weeny's number whis is zero.take your complaint to the complaint department,this one is about chocking on food dummy.jaroy
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