Danny Meyer Launches Service Consultancy

by Nichol Nelson, Posted Feb 24th 2010 @ 1:00PM

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For those keeping score, Danny Meyer has found yet another way to capitalize on his famous customer-service skills. The king of the Union Square Hospitality Group, which includes New York classics like Union Square Cafe, Gramercy Tavern and Eleven Madison Park, has long been revered for his ability to make his guests feel uniquely appreciated. So why not leverage his reputation? He's calling the new venture Hospitality Quotient, and his reps have dubbed it a "learning business focused on helping individuals, corporations and organizations to understand and apply the transforming power of hospitality."

But can Meyer's Midas touch be duplicated? Based on his phenomenal track record, it's a safe bet that business leaders will be willing to pony up to find out.

Classes start in March at the USHG headquarters in Manhattan. At first glance, the course offerings -- A.B.C.D. (Always Be Connecting Dots), How to Proactively Create a Great Customer Experience; Writing a Great Next Chapter, Mistakes Happen! Turn Disgruntled Guests into Loyal Fans -- sound a little more community-college than high-end "learning business." But the prices say otherwise, ranging from $425 per person for a half day to $1500 for a two-day session. So bet on success: If Meyer has taught us anything, it's that he knows how to make people happy.

Filed Under: Business
Tags: danny meyer, danny meyers hospitality quotient, hospitality quotient, union square hospitality group

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Reader comments (Page 1 of 1)

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