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There's really only one appropriate response upon hearing the following story – Yuck accompanied by a violent shudder.
A man and his girlfriend found dozens of dead ants lacing their McDonald's breakfast repast last week in Ontario, Canada.
28-year-old Tommy Lam and his girlfriend who frequently stopped by the busy fast food restaurant went in to pick up a meal before going into work. The couple ordered 2 sausage and egg burrito combos to go which translates into 4 pita-wrapped sandwiches.
Lam went to his business, Jewellery Box, sat down to eat and downed one of the burritos. It was when he started chomping down on the second that he made the gruesome discovery – dead ants, lots of them.
"Even right now, when I think about it, it bothers me," Lam told AOL. "I was really grossed it. It was disgusting."
What happened next just adds insult to injury. When he returned to the offending Golden Arches eatery with his invertebrate infested evidence no apology was forthcoming.
Lam spoke to AOL and he is clearly still annoyed with how it was handled. He claims that when he returned to the restaurant the manager refused to give him the names of the employees and would not give him a number for McDonald's corporate offices.
"He said that there is no number I need to call. And also they didn't check the food station when I brought the food back. These are the questions I really want answered."
"I'm still disappointed. I'm still waiting for an apology from them."
McDonald's have responded with the following press statement.
At McDonald's Canada, food quality and safety is our top priority and we employ strict policies and procedures to ensure our customers receive the highest quality product.
Upon learning of this isolated incident, we immediately began a thorough investigation, both at the restaurant and supplier level. We continue to work closely with the local health agency and to liaise with the Canadian Food Inspection Agency.
We are also in direct contact with the customer in an effort to address their concerns. It would be inappropriate to discuss this further given that this matter is ongoing.
Doesn't sound like Tommy is going is going to be getting an apology from McDonald's just yet.
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1-06-2010 @2:09PM garth said... Slow News Day?
Reply
1-06-2010 @4:36PM Chris Moyle said... The ants are probably better for you then what McDonalds puts in their food anyway.
1-06-2010 @5:44PM MiserblOF said... I once had dead ants in a bagel with cream cheese I got off of a roach coach. They had a sour taste, which made me look, and there were dead ants and half ants lol. I survived.
1-06-2010 @6:16PM GINGER said... i ONCE REPORTED AN EMPLOYEE AT MCDONALDS WHO DIDN'T WASH HER HANDS AFTER USING THE BATHROOM. THE MGR DIDN'T CARE SO I SENT AN EMAIL TO CORPORATE AND THEY CALLED AND WANTED TO KNOW WHAT I WANTED - TO WHICH I REPLIED "NOTHING" i WILL NEVER EAT THERE AGAIN. THEY MADE EXCUSES FOR THE PERSON BASED ON CULTURE WHICH WAS EVEN MORE DISGUSTING.
1-06-2010 @11:35PM Dirk said... At least the ants were dead. That means that burrito was cooked and held at the correct tempeture. Now were there any Health and safety violations here? Was anybody's life endagered? No! What is the problem here?
1-07-2010 @10:33AM cj said... looks like the person who wrote this story was so grossed out by this story that the messed up on it by repeating them selfs on the last line and instead of putting grossed out they put grossed it ! in the story. so much for checking and double checking what they wrote before postting a story!
1-07-2010 @12:04PM Rob said... After working in a number of restaurants and witnessing the various scams that people will use to get a meal or publicity ( I watched a woman pull dead roaches out of her purse and put them in a basket with her burger) I am very skeptical when I read these things. After a full investigation it may be McDonalds who deserves the apology.
1-07-2010 @1:25PM cyndy said... I had a burger from MCD's with a bug in it once. When I returned it they made me feel like I was the one who put it there. I did not get an appology either. I just wanted my money back.
1-07-2010 @11:59AM King David said... So?? They apparently ran out of chocolate and decided to put them into the burritos. MMMmmmmmm, burritos with ants, aaaaauuuuggghhhhhh (slobber)
1-07-2010 @1:47PM Bev said... It's ALWAYS a slow new's day on AOL!! That or the new's is so OLD or ONE SIDED that it's not worth reading anyway. I don't even use aol anymore except to check my emails.
1-07-2010 @2:04PM hookmrl said... that will teach you to eat that trash food in the first place--40% beef 60% fat
1-07-2010 @2:21PM fox said... I used to buy food at McDonald's.... however, twice, not once, but two seperate times i received burgers with a bite taken out of it. When i returned to complain they didn't even want to replace the burgers, no apology, Nothin'. I just don't get the McDonald's phenomenon. There are sooo many other choices out there. Their food sucks anyway, it taste awful, there is no variety and it's killing America, and there's even ammonia in their meat.... America why don't we stop supporting this poison?
1-07-2010 @2:29PM chefgp said... well what do you expect?? Amonia is in the meat....I work at a local bakery in Colorado and there is some foreign object in the food...and hair in the frosting.....and plastic paper in the bread.....and who knows if they EVEN wash their hands whild working with the food......I don't eat where I work as I know too much...and I DON'T EAT OUT EITHER.....
1-07-2010 @4:46PM Eddie said... What pigs! Thius couple should sue their bacsidea off, first for the disgusting meal of dead ants, and then for the abuse they had to undergo rying to at least get an apology.
The woman who was told that the empolyee didn't was her hands after going to the bathroom was due to culture, well then she should be working in Somalia or some other low-life country.
People like that totally offend me, but even worse are those idiots who make excuses for the horrific behavior.
Eddie
1-08-2010 @12:48PM Heather said... I don't know what the above picture was, but it was not a McDonalds breakfast buritto! Maybe the reason he didn't get an appology is because this, like so many other "complaints", is a hoax in order to derive some financial gain. Anyone remember the "finger" in the chili at Wendys? Come on people really we have much more relevant issues to discuss!
1-06-2010 @2:14PM jeterlv said... for there to be that many ants in one burrito, considering it's an object that has to be "put together" so you can have all of the ordered ingredients, this is clearly a case of an employee or 2 trying to play a prank or get back at some other intended customer.
It's so obvious given the way the ants were found, that the manager should have immediately apologized, then followed up with the back room food handlers who are on staff during that shift. This is very disturbing and these punks should be fired.
Reply
1-08-2010 @10:46AM fedupwstupid said... that's why I don't eat their crap.
1-06-2010 @7:20PM david said... evidentually you do not eat at McD's or you would know they are made else were and shipped to the restraunts. Get facts before you make comments
1-07-2010 @9:38AM cbiser said... Actually I work for McDonalds and the sausage burritos are NOT premade and shipped in!! They are made in the store by our employees!!! So get maybe you should get YOUR facts straight before commenting!!!
1-07-2010 @10:39AM Greg said... Ouch David, sux to be you!!! LOL