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It's a familiar story. You go to your local deli or lunch spot for a nice turkey on wheat or roast beef on a roll. You give your order clearly, patiently wait for your sandwich, pay for it and settle down to eat. Often the sandwich is just as you ordered, but occasionally, you don't get quite what you asked for. When faced with that situation, most of us choose to either 1). eat the sandwich, even though it wasn't quite what we wanted or 2). take it back and ask that it be fixed.
Reginald Peterson of Jacksonville, FL made a different choice last week. He ordered a sandwich at his local Subway shop and, when he noticed it was missing the sauce he requested, he pulled out his cell phone and dialed 911, so that he could report his forgetful sandwich makers to the police. The officers arrived and, when they weren't able to convey to Peterson that missing sauce on a sandwich wasn't an appropriate use of 911, they arrested him for making false 911 calls.
Obviously, this was not an appropriate use of the 911 system. However, I am curious how the rest of you handle it when your order comes out incorrectly. Do you say something or does your need not to make a scene win out?
[via Breitbart.com]
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8-05-2008 @3:11PM Suresh said... It really depends on how badly I want whatever was forgotten. My instinct is to just suck it up and eat whatever was given to me. But one time, I ordered a chicken enchilada, and I got a cheese one instead. I took one bite, and it was drowning in onion - there was no way I would enjoy it. I asked for a replacement. And just last night, I ordered a burger with bacon and cheese. The burger arrived sans bacon. I was going to eat it, but I realized I REALLY wanted the bacon. So I asked for it (and the waitress brought me two slices of bacon on a plate). Any other times I've eaten it despite it missing whatever was missing. Usually this is due to me going the "Did I or didn't I ask for it??" in my head. I usually tend to go with my own error. Last night though, there was some joking around with our food order, and I distinctly remember asking for the bacon.
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8-05-2008 @3:31PM rainey said... There is a deli near me (Jerry's Famous which is terrible at being a deli but ****ing great at buying up all the *real* delis) that puts things in the menu with a description of what's in them but then fails to give the kitchen any clue what patrons are expecting. Everything comes out of the kitchen with copious amounts of red onions and shredded cheddar.
I've gotten used to it. When I order a Cobb salad, for instance, I will say "no onions and no cheddar please". And that works out fine a lot of the time. ...unless there happens to be a mis pan of pepperoncinis nearby. They actually served a salade niçoise with cheddar on it!
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8-05-2008 @9:00PM Jill said... My first and only trip to Subway...I ordered the BLT Sub...they asked if I wanted tomatoes on it! I get it home, no bacon. Never again!
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8-05-2008 @10:15PM Jesse said... Being a waitress for years I used to just "suck it up" and make excuses for not getting what I ordered. Took me a long time to realize that I deserve good service too...especially when I tip as well as I do. Nothing wrong with expecting what you ask, and pay for, I just dont like seeing people get rude about it. Mistakes happen.
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8-06-2008 @4:38AM Barbzie said... At SUBWAY.....I don't see how you can NOT get what you want cause they make it right in front of you!!
And if you want, lets say, onions and they only give you a smidgen, just say "a little more please" and they give you more.
The sauce is last and they ASK you what kind you want and you WATCH them put it on and if you want more, just say "more please" GEESH, HOW HARD IS THAT??????
I ordered a chicken sandwich from BURGER KING and had to eat it while driving and it had absolutly NO MAYO on it!! It was MEGA DRY!! I was so mad!!
It was supposed to have mayo on it, I didn't think I had to ASK for it....some (NOT ALL) of these fast food workers are IDIOTS!!!!
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8-06-2008 @6:55AM ronzo said... The space cadet dialed 911? He can't be all there in the head... seriously.
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8-06-2008 @10:11AM Walter said... We pay our taxes so police officers can spend their time with nutjobs like this. I hope he had to have at least a couple of meals while in jail - see if he gets what he orders there!
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8-06-2008 @10:12AM Walter said... And as for me, if my order gets screwed up I just let it go ... life is too short. It irritates me to see somebody tee off on a minimum-wage slave over things they could easily resolve by being civil and patient. And just how does that work, anyway? You think you can endear someone to your situation by cursing and insulting them?
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8-06-2008 @1:23PM AET said... I only complain about messed-up orders when the food is inedible. The other night, for instance, I ordered a pizza with only vegetarian-friendly toppings, and it arrived completely covered in sausage. Having been a vegetarian for many years, eating meat makes me very ill, so obviously I insisted on a replacement pizza (and was surprised not to be offered a coupon or something since I had to go pick up pizza #2).
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