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I far prefer to stop at a Starbucks than a fast food restaurant when I am on a long drive because, most of
the time, I will pack my own snacks are simply want to get a drink. I'd rather have the extra caffeine of a coffee
versus a soda and prefer the far-better taste of freshly prepared coffee than the "coffee" that comes out of
a dispenser at the gas station convenience store. Starbucks also generally tend to have well-maintained bathrooms,
which I appreciate. But unless I really need to stretch my legs, I will find myself pulling up to the drive-thru
window at many highway-side Starbucks. Driving thru takes about the same amount of time as going inside the store, with
the added benefit that you do not have to get up. This is especially useful when it is cold outside and you don't want
to put on several layers to walk a few hundred feet to the door.
Starbucks drive-thrus are often manned by one barista, who takes the orders and makes the drinks for the cars in line. The rest of the Starbucks staff will split the register and bar duties for the customers who come inside. Since only one person is working, serious problems can arise when the drive thru etiquette rules are violated. Here are a few simple tips that will make your transaction easier - and easier on the nerves of the people in line behind you.
- If you have a big order, go in to the store. The drinks will come up faster if they're made by a group of baristas than if they're made by the one barista at the window.
- If you have no idea what you want, or have never been to a Starbucks before, go inside. You'll have more time to read the menu.
- If you want a pastry, but don't know what type you want, go inside. Though the barista will tell you what is in the pastry case, it is much faster to browse them yourself than have the list ready to you multiple times.
- Please do not attempt to shush the barista at the speaker box when you are on your cell phone. Place your order, then resume your conversation.
- Most, if not all, Starbucks drive-thrus have a video monitor at the speaker box. You have been warned.
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2-17-2006 @8:43AM Devin Lussier said... One of the few good food-related things about living in Orlando is that there is a Starbucks with a drive through about two blocks away from my apartment and it's conveniently on my way to the school. Drive-through Starbucks' seems to be a relatively rare sight in the greater Los Angeles area.
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2-17-2006 @9:04AM B said... Untill I read this article, I had no idea there were drive-thru Starbuckses. Of course, I currently live in Vermont, which has exactly one Starbucks in the whole state.
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2-17-2006 @10:32AM Whin said... Bravo. This list should be made official and put up at every Starbucks drive-thru there is! (Especially the one about shushing a barista while you talk...how rude!)
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2-17-2006 @12:10PM Jer said... Nicole -- from an ergonomic standpoint, you should get out of the car when you stop. Stretching your legs is very important on a long drive -- prevents icky things like blot clots, leg cramps, legs 'falling asleep', etc etc.
Health comes first, right?
Aside from that, I am wondering how milk/cream and sweetener are handled from a drive-thru at SBUX. If you order drip coffee, will they top it off with milk? I imagine they hand aspartame/sugar packets through with your drink. Just wondering.
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2-17-2006 @12:33PM Nicole Weston said... Jer - You have an excellent point and I do try to get out of the car and stretch. I'm usually the person who decides to jog around for a few minutes (much to the amusement of other travellers, no doubt) at rest stops.
At the drive thrus, the barista will add cream/milk and sugar to your drink for you.
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2-17-2006 @7:20PM Mike said... Someone needs to do a "donut shop etiquette". I nominate for #1:
If you're buying 3 dozen donuts, there's no need to pick out each and every individual one. You're not eating them all and the donut shop people know how to make a mix better than you do. Also, they won't take 15 minutes to do it.
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3-09-2006 @2:51PM SBUX Barista said... Kodos to the writer of this article!! You are correct in that we do have video cameras, at the speaker box, and can see everything you are doing! Yes, at times it can be faster to come in the store, however, we are trying to do the very best we can and still create enthusiasticly satisfied customer through the drive-thru as well!! Multiple drinks can be challenging, but not imposible. Cell phones, well that's another story. The baristas can sweeten up your drinks anyway you would like through the DT. You do not have to do it yourself. Any other questions? I'm here to help!!
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